What does damaged packaging mean? Sometimes, we encounter a retail package with a bent corner, a side crease, or a box tear. That is the typical damage, although we may also have a box with a sticker indicating we brought it to a trade show. In either case, the products cannot be sold at stores. However, we don't let them go to waste. We carefully inspect each item to ensure the product inside the box is new and in perfect, unopened condition, with all instructions intact. Then, we offer them online at a deep discount.